
Photo: Michael Dibb · Source · CC BY-SA 2.0
You can help prepare for a driveway pickup without pushing the disabled vehicle or trying to load it yourself. The most useful preparation is making access clear and telling dispatch about obstacles that may affect the approach.
Describe the entrance accurately
Mention a steep driveway, narrow gate, low branches, sharp turn, or vehicle parked close to a garage. If a carrier cannot pull straight toward the car, say so. A street address does not reveal those conditions. A wider photo of the driveway often explains more than a close-up of the vehicle.
Clear ordinary obstacles safely
If you control them and it is safe, move working vehicles, bins, toys, and other loose objects away from the route. Keep children and pets indoors or otherwise away from the loading area. Do not move landscaping, remove structural items, or enter a neighbor's property without permission.
Avoid pushing the disabled car toward the street. A vehicle that cannot brake, steer, or remain secured can become harder to control once moved. Tell the operator where it is and let the loading plan account for that position.
Check the destination too
A repair shop, storage location, or another driveway may have its own access restrictions. Confirm that the receiving area is available and that someone knows the vehicle is coming. A clear pickup does not solve a locked gate at the destination.
Before the truck arrives, keep your phone available for access questions. Give Chain Gang the driveway details when requesting the job, especially if the vehicle has been parked for a long time or cannot roll. The aim is a planned approach, not asking the driver to discover every constraint at the curb.