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Illustrative photo — A damaged utility pole and fallen lines photographed by Arlington County. Stay clear and contact emergency services; never approach for a photo.
Illustrative photo — A damaged utility pole and fallen lines photographed by Arlington County. Stay clear and contact emergency services; never approach for a photo.
Photo: Arlington County · Source · CC BY-SA 2.0

A disabled vehicle near a fallen wire is an emergency-safety situation before it is a towing request. Treat fallen lines as dangerous, keep away, and contact 911 and the utility through the appropriate emergency channels. Do not approach the wire or attempt to move it.

Do not investigate the line yourself

You cannot establish that a wire is safe from its appearance. Keep other people away and follow emergency responders' instructions. If a line is on or touching your vehicle, avoid getting out unless an immediate life-threatening danger makes remaining inside unsafe; tell emergency dispatch what is happening and follow its directions. Government downed-power-line safety guidance.

Tell towing dispatch about the hazard

Do not describe the job only as a no-start or stuck vehicle. Explain that a fallen line is present and whether emergency responders or the utility have been contacted. A tow operator must not be sent toward an undisclosed electrical hazard under the assumption that it is an ordinary pickup.

Wait for the responsible clearance

The absence of sparks or visible activity does not establish that the area is safe. Let emergency responders and utility personnel manage the electrical hazard and direct the next steps. Vehicle recovery comes after the scene can be handled appropriately.

For an incident in Rocky Hill, New Jersey, give the emergency dispatcher your best safe location information. Chain Gang can discuss the transport request when the relevant scene conditions and authority permit it. No towing appointment, photograph, or customer assurance should replace the required electrical-safety response.

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