Privacy Policy & Terms of Use

Chain Gang Towing & Recovery Agency is committed to protecting your personal information and being transparent about how it is used. This Privacy Policy explains how we collect, use, and protect your data. By using our website or services, you agree to the terms outlined below.

Privacy Policy

Information We Collect

We collect personal information in the following ways:

Directly from you – When you submit your information through our forms or speak with our team, you may provide your name, phone number, email address, and other relevant details.
Automatically through our website – We use cookies and tracking tools to collect device data, browser data, IP address, and site activity.
From trusted third-party sources – We may receive your information through platforms where you have consented to be contacted.

How We Use Your Information

We use your data to:

Follow up on your inquiry
Provide you with information about towing, vehicle recovery, and roadside assistance
Coordinate calls, schedule appointments, and respond to your questions
Conduct internal reporting and operational processes
Ensure compliance with legal and regulatory standards

SMS Policy

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

Your Rights

You may request to:

Access or correct your data
Delete your information
Withdraw consent for communications at any time
Request a copy of your personal data

To exercise these rights, please email us at [email protected].

Online Identity Verification and Payments

Our online payment flow uses Didit for identity verification before Valor PayTech checkout. Didit may collect images of the front and back of your identity document and a selfie or liveness capture, and process facial biometric information to check identity and document authenticity. Chain Gang uses the verification outcome and session reference to control access to checkout and help prevent fraud. Read Didit’s Verification Privacy Notice before completing verification.

Enter card and billing information only in Valor’s secure checkout. Our website receives payment status, amounts, and transaction references to display confirmation and notify our business. Identity verification does not by itself establish card ownership. For help with an alternative payment arrangement, call (908) 642-3699.

Knox Website Assistant

Knox is an optional AI assistant. Messages and recent conversation context are sent to Cloudflare Workers AI to generate replies. Do not put payment card details, identity documents, or other sensitive information in chat. AI replies may be inaccurate; call dispatch to confirm prices, availability, and bookings. See Cloudflare’s Workers AI data-use information.

Cookies, Maps, and Security Tools

We use website analytics and advertising measurement tools, embedded maps, and reCAPTCHA security checks. These services may process device, browser, IP address, and interaction information. Use the site’s cookie preference controls to review available choices. Google’s Privacy Policy and Terms of Service apply to its services.

Retention and Privacy Requests

We retain service, verification-result, and payment records as needed to provide services, maintain business records, resolve disputes, prevent fraud, and meet applicable obligations. Verification materials processed by Didit are subject to its configured retention and privacy procedures. Contact [email protected] to ask about access, correction, deletion, or provider-held verification information. Some records may need to be retained for business or legal requirements.

Data Protection

We employ industry-standard administrative and technical safeguards to secure your data. However, no platform is 100% secure, and we encourage you to protect your own data using secure passwords and practices.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from minors.

International Use

Our website and service providers may process information in the United States and other countries where they operate. See the provider notices linked below for their processing practices.

Updates to This Policy

We may update this Privacy Policy periodically. Your continued use of our services after changes are posted will constitute your acceptance of those changes. For questions, contact: [email protected].

Terms & Conditions

By accessing our website or using our services, you agree to the following:

Consent to Communications

We use the contact details you provide to respond to your inquiry and coordinate requested services. SMS and email communications follow your consent choices. Providing contact information alone does not opt you into marketing texts or partner promotions. SMS consent is optional and is not a condition of purchase.

Message Frequency & Charges

Message frequency may vary. Standard message and data rates may apply depending on your wireless carrier.

Service Providers

We use providers for website hosting, communications, identity verification, payment processing, analytics, and the optional website assistant. Information is shared as needed to provide those functions. SMS consent and phone numbers collected for SMS are not shared with third parties or affiliates for their marketing.

Opt-Out Instructions

To stop receiving text messages, reply STOP at any time. For assistance, reply HELP or email [email protected].

Disclaimers

We do not guarantee a fixed towing arrival time; traffic, weather, dispatch demand, and recovery conditions can affect timing. We do not provide legal, tax, or financial advice. Referrals to third parties do not constitute endorsement; you should evaluate all third-party services independently. Website content is for informational purposes only and may contain inaccuracies.

Limitation of Liability

Chain Gang Towing & Recovery Agency is not liable for any indirect, incidental, or consequential damages resulting from your use of our services or site.

Your Responsibilities

You agree to provide accurate information. You are responsible for how you use our services and content.

Modifications

We may change these terms at any time. Updates will be posted here, and continued use of our site indicates acceptance of changes.

SMS Terms & Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Chain Gang Towing & Recovery Agency, you may receive messages related to the following:

Appointment reminders
Follow-up messages
Billing inquiries

Message Frequency:

Message frequency varies according to your service request, scheduling, billing, and support needs.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Chain Gang Towing & Recovery Agency in the following ways:

By expressly agreeing to receive SMS messages during a conversation
By choosing the optional SMS consent checkbox on an online form
By expressly agreeing to SMS communications on a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (908) 642-3699

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy, Terms and Conditions and SMS Terms & Conditions pages